In his former years, Jim valiantly served his country as a member of the US Marine Corps. After his service he attended the University of Baltimore while working for a small startup imaging company.  He was their 3rd employee.  He majored and graduated with a BS degree in Business Management with a minor in Marketing. 

His academic prowess and the experience he gained working, perfectly positioned him to become COO. He grew the company to become one of the largest imaging facilities in the country, with 300 employees across 11 offices from Virginia to Massachusetts. Sales grew to over $350m and his skills were not simply relegated to numbers as he also deftly navigated all 11 offices to function seamlessly as one cohesive unit. 

In 2001, with the advent of the digital X-Ray world, business declined rapidly as their model could no longer compete. Within 6-months, the doors were shuttered. 

Not to be deterred, Jim pivoted and repositioned himself because after all, customer service was not dead. He decided to start his own company. Like most solopreneurs, Jim quickly realized he needed support and reached out to an old, trusted friend, Michael Tokash. Michael worked at the old company and had the sales and service experience and expertise he needed and which he was no expert. Michael was offered a partnership which he accepted. As they say the rest is history.